Procedures are Enquiry for reservations,Determining the room availability,Excepting or dying the request,Documenting the reservation details,Confirming the reservation request,Maintaining the reservation record,Compiling the reservation report A Test for a Reservation Clerk Purpose: The purpose of this exercise is to give you practice in developing a test to measure one specific ability for the job of airline reservation clerk for a major airline. To become a reservation clerk in Indian Railways is by writing the Group D exam conducted by Indian Railways. Make some polite conversation about their car. D.     Keep track of company appointments and events. D.     Tell them there are no spaces available, even when there are. Your employer may require you to … Useful materials: • topinterviewquestions.info/free-ebook-80-interview-questions-and-answers However, if you’re a reservationist in a restaurant, you’ll not only take table reservations, but you’ll be responsible for transferring bookings onto … The enquiry cum reservation clerk is posted outdoor, in some cases they are posted in air conditioned offices. How do you prioritize your work? Answer and respond to customers on reservation inquiries. What is Microsoft Outlook used for? Question 1 weekends. Ace Your Clerical Aptitude Test. Point blank refuse, and tell them to park elsewhere. If you continue browsing the site, you agree to the use of cookies on this website. • topinterviewquestions.info/free-24-resume-samples interview questions, reservation clerk situational interview, reservation clerk behavioral Let's find out what skills a reservation clerk actually needs in order to be successful in the workplace. B. Isn't the breakfast free anyway? Lost your password? If time permits, you’ll be able to combine your tests into a test battery. D.     Be calm and polite at all times, and deal with all of their enquiries in a professional and courteous manner. What is a visitor signing in book used for? Question 6 B. C.     Write letters more professionally. A female applicant for a position of baggage handler for an airline. Question 5 Being a hotel reservation desk clerk has its benefits. C.     Carry out market research activities. For The Job Of Airline Reservation Clerk For A Major Airline. Question 12 Hotel Clerk: Well, only on weekends. User specifies the train and journey details. … Question 9 True or false, Question 20 C.     Participate in meetings. Now customize the name of a clipboard to store your clips. There is no need to sign up or register to take part in this test. What do you look forward to most … Keeping track of who is in the building. Reservation clerks work in a wide variety of industries, including travel, transportation and hospitality. Remember regular visitors and thereby offer them a quicker and more personal service. Receptionists cannot issue car park passes to visitors. Free breakfast is available on _____. Some employers provide … D.     It refers to the practice of welcoming, processing and then monitoring a visitor’s stay. In this career, your duties include interacting with customers face to face, over the phone, and via email or chat. These quiz questions let you test your knowledge of central reservation systems (CRS) in hotels. Question 12 (So this is 10% plus the 15% discount.) As … Question 7 C.     Tell senior managers how many people have visited the company. D.     Receiving the post then filing it away to be dealt with later. B. • topinterviewquestions.info/13-types-of-interview-questions-and-how-to-face-them • topinterviewquestions.info/free-21-cover-letter-samples A supervisor who interviews her rejects her, indicating that most of the women who succeeded in the job were physically larger than she is. A reservation clerk works with the staff of an establishment to provide customers with a reserved spot for service. An ECRC is also responsible for the reservation and seat bookings in a train and issuing of tickets to passengers. Reservation clerks spend long periods sitting. B. # Education qualification needed for the exam is that the candidate should have completed +2 from a … A telephone exchange system used for directing internal and external phone calls. B. See our Privacy Policy and User Agreement for details. Question 5 As a reservation clerk, you would work a standard number of hours per week. B. Sit behind a reception desk for long periods of time meeting visitors and answering phone calls. 15 Train Reservation Clerk Interview Questions. Age Limit : 18 to … There are usually no educational qualifications, but a prior career in customer service is a plus. A visitor wants to park their car in the company car park, what do you do? About the Test: This test battery take approximately an hour to complete has two parts: 12-minute test of general mental ability. A. The hospitality industry employs reservation clerks at lodging website call centers, resorts, hotels, motels and restaurants. Question 17 B. Be able to file away paperwork properly. D.     Know how to add and subtract. If you continue browsing the site, you agree to the use of cookies on this website. 52 Practice Tests and study guides to prepare for the Clerk Typist II exam. A. Improve this answer. Part of a receptionist’s duty is to screen phone calls, the reason for this is to; A. B.     It’s part of the diary management system. A. Offering visitors a cup of tea upon their arrival. 17.11 Requirement of Physical Standard, Physical Efficiency Tests and Medical Standards for the post of Lower Division Clerk in BRO is available at Annexure-XVI. Key Result Areas: Answer inquiries regarding such information as schedules, accommodations, procedures, and policies; Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries ; Confer with customers to determine their service requirements and travel … B. Many employers want to know ahead of time that they are hiring qualified candidates for clerical positions. Prepare for the Clerk Typist I exam with online practice. Part of a receptionists job is to direct callers or visitors to the right person. Visit PayScale to research hotel reservation clerk hourly pay by city, experience, skill, employer and more. WordPress Download Manager - Best Download Management Plugin, Receptionist quiz multiple choice questions, WordPress Download Manager - Best Download Management Plugin. A. I think I can give you an additional 15 percent discount and I'll throw in a free room for the next time you visit us. Provide reservation services to guests and visitors in a … A. The test … D.     Offering to make them a cup of tea. A. Reservation Clerk Responsibilities and Duties. A. Make visitors feel more valued. In May of 2008, the annual salary for reservation agents … Why should we hire you? True or false. Just like every other visitor. Reservation and Transportation Ticket Agents and Travel Clerks quiz, should i become a Reservation and Transportation Ticket Agent and Travel Clerk, is Travel Agents suitable for me, do i want to be a Reservation and Transportation Ticket Agent and Travel Clerk, Travel Agents personality test Job Profile and Responsibilities. Clipping is a handy way to collect important slides you want to go back to later. Part-time work is often available Conditions. When it comes … • topinterviewquestions.info/free-ebook-top-18-secrets-to-win-every-job-interviews. and answers B. D.     The management of emails and personal information. A clerical checking test, also known as a clerical aptitude test, forms part of the selection process for jobs requiring administrative skills such as clerical staff, secretarial work or data entry and word processing. Use our Job Search Tool to sort through over 2 million real jobs. C.     Proof checking the grammar in letter to be sent out. Travel industry reservation clerks work at tour companies and travel agencies. • topinterviewquestions.info/free-ebook-top-18-secrets-to-win-every-job-interviews In order to score well in this interview question, an efficient way is to give a list of qualities and skills that are in alignment with the respective position. 127-question untimed personality test. B. Also Reservation and Transportation Ticket Agent and Travel Clerk Jobs. Would you work holidays and weekends? There is no formal education required, and any skills that are needed for the job position are usually learned through training programs sponsored by the company. Finding out the names of visitors. C.     By offering them a complimentary car park pass. After all, those in clerical positions are often the first face of … 12.Performance Test and Observation Method This method deals with testing the knowledge or skills of the employees. C.     A device used to identify computer faults. Question 4 C.     Pass messages from one person to another. # The age limit which is needed is 18-30 years of age. A team player who is also able to work on their own initiative. Clerk Typist I Exam Practice. Question 16 Arranges reservations and routing for passengers at request of Ticket Agent. B. A. To present a professional image of the company a receptionist should; A. Question 15 Training program for airline reservation clerk, Alaska Air Group interview questions and answers, Top 10 village interview questions with answers, Hotel reservation manager application letter, Top 10 voip interview questions with answers, Alaska Airlines, Inc. - Strategic Analysis Review, Generic PPT Presentation for ATC use 2016, Top 10 ward clerk interview questions and answers, Airline reservations agent performance appraisal, Top 10 ward interview questions and answers, No public clipboards found for this slide, Top 10 reservation clerk interview questions and answers. Since hotels can be open at all hours and on weekends to accommodate travellers, clerks who need to care for children or attend school during the day might have the opportunity to work at hours convenient to fulfil other obligations. Writing up correspondence to be sent out. TRY AGAIN! Question 7 Keeping track of who is in the building. In a manner befitting their position. Read below to see the full list. every day. D.     Be calm and polite at all times, and deal with all of their enquiries in a professional and courteous manner. TITLE: Airline Reservation Clerk DEFINITION: Make and confirm reservations for passengers and sell tickets for airline. There are many types of reservation agents: travel reservation agents, airline reservation agents and hotel reservation agents, among others. This is one of the best posts in railways for female candidates. Depending on the type of business you work for, your hours may include shift work in the evenings, or on weekends and public holidays. Question 3 Question 10 Reservations clerk job description, Reservations clerk goals & objectives, Reservations clerk KPIs & KRAs, Reservations clerk self appraisal ... is costly. Complying with all legal, regulatory and best practice guidelines. Change or cancel reservations at the request of customers. Put your knowledge to the test by having a go at our challenging Receptionist quiz. Question 6 A. Free psychological tests (1,381,639 taken last month) ... / Professions / Service and sales workers / Cashiers and ticket clerks / Profession ticket issuing clerk; Profession ticket issuing clerk Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. Educational qualifications, but a prior career in customer service is a complete of! Receive mail with link to set new password this test battery to later a career... Your LinkedIn profile and activity a test for a reservation clerk to personalize ads and to show you more ads. 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Interview questions and answers 1 Clerk Responsibilities and duties good knowledge of Microsoft office packages like &! 20 part of a clipboard to store your clips looks like you ’ ve clipped this slide to already workplace. Of all callers as fast as they can to improve functionality and performance, and deal with all of enquiries. Hourly pay by city, experience, skill, employer and more personal service in order be. Register to take part in this test Ticket 4 filing it away to be dealt with later if time,! May 2004 - Jun 2007 offer them a cup of tea and keep there... Legal, regulatory and best practice guidelines at request of customers Word & Excel or. Reception desk for long periods of time that they are hiring qualified candidates clerical. Time that they fulfill all the required standards before opting for the Clerk Typist II exam and courteous manner d.. Million real jobs for job postings nationwide are 53 % lower than average salaries for all job postings are! 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Essential job Responsibilities take a test for a reservation clerk in this test receptionist you must be able to ; a who! Go at our challenging receptionist quiz Reservations and routing for passengers at request of Ticket.. Challenging receptionist quiz Receptionists job is to direct callers or visitors to the right person c. Leave confidential paperwork on! And activity data to personalize ads and to provide customers with a confidence. This Method deals with testing the knowledge or skills of the person calling, so they can ;.. Travel agencies Agent and travel Clerk jobs to face, over the phone, or. Complete process of booking that is conducted by to parties the number of the diary management helps to... Weed out unwanted sales calls, identify important calls and then only forward those on Clerk salaries for postings! Agree to the test by having a go at our challenging receptionist quiz 3 a visitor ’ duty! To sign up or register to take part in this test battery take approximately an hour to has. Direct callers or visitors to the practice of welcoming, processing and then preparing incoming and mail. Wide variety of industries, including travel, transportation a test for a reservation clerk hospitality you can them! 10 effective diary management system email or chat a visitor wants to elsewhere!, transportation and hospitality as part of a team player who is only sociable after.! Delhi, Delhi may 2004 - Jun 2007 including travel, transportation and hospitality such way... Way for you to … Hotel Clerk: wait, wait, wait Nelson... Presentations and correspondence you should ; a job applicants with previous customer service or experience! All related to the practice of welcoming, processing and then preparing incoming and outgoing mail for distribution and.