Some managed to smooth everything out and simultaneously motivate the entire team. – Dr. Tony Alessandra’s Platinum Rule®. In part 2 below, we’ll explore strategies, skills and techniques for managing cultural diversity in the workplace, and developing cultural competence. Another way to overcome cultural barriers is to ensure there is an inclusion of people of different cultural backgrounds in the workplace. Another example might be growing up in the deep South, where it's a different culture than in the north. In today’s globalized world, dealing with cultural differences in the workplace has become very important. Intellectual engagement versus relational engagement. Only when you're excited or anxious? Clients are organizations such as ABN AMRO, Generali, Erasmus MC, Capgemini, Telenet, AXA, NN Group, Argenta, Baloise, Randstad, Torfs, Carrefour, Wit-Gele Kruis Oost-Vlaanderen, UMC Utrecht, Essent, Unique, innogy, Ordina, TVH Group, ThiemeMeulenhoff, Adecco Group, Lidl, DPG Media, Vodafone, Alliander. Do you get straight to the point when you talk to someone, or do you take the long way around to get where you want to go? Next Article --shares; link; … Different cultures have different views on time, such as the balance between work and family, and work and socializing. It's your cultural baggage that can make you feel uncomfortable, frustrated, and even fearful when exposed to a culture that's foreign to you. DEALING WITH CULTURAL DIVERSITY ISSUES AT THE WORKPLACE By: Marvin L. Weinberg, Esq. This will ensure for example, that team members from an indirect culture are gently encouraged to communicate more frankly in a more direct environment. Yet, someone may be unaware they're displaying those behaviors. As a result, teams quickly become larger and often more international. Ask yourself these questions as a starting point: Does a friend touching you while talking to you make you uncomfortable (such as touching your arm)? Ultimately, you are the linchpin of your team and you have the greatest influence on its success. Tip: are you interested in the topic of leadership? The U.S. has an individualistic culture where individual achievement is preferred. Effectively resolving diversity conflicts at work means being willing to candidly discuss examples of diversity issues in society. Managing Cultural Diversity Jan 24, 2019. Religious dress. However, a colleague may take a more circular approach and take longer to say what needs to be said. It's your cultural baggage making you feel that way. Dealing with Differences at Work. There are endless cultural variations that will determine people's beliefs, values, work ethic, and even their work schedule. An example is believing that Muslims are wrong and Christians are right. In Part 1 of this article, we explored cultural differences, from communication to teamwork, from perceptions of time to differing cultural calendars. It is always good to know what different cultures find offensive. How close do you stand to someone when you talk? However, a lot of African, Pacific, and Asian cultures prefer circular, indirect, attached, and relationally engaged. This attitude will affect how you work with the people from Islamic … Ten Strategies for dealing with diversity The Starting Place -- Set the Stage for Creative Use of Diversity. 1 – Teamwork It is important to have an open mind towards the new culture, embrace teamwork activities and sharing of tasks rather than focus on individual differences. Nowadays, diversity is typical in most workplaces. First, it’s fairly common when confronting cultural differences, for people to rely on stereotypes. Working with Cultural Differences: Dealing Effectively with Diversity in the Workplace (Contributions in Psychology) Illustrated Edition by Richard Brislin (Author) 4.0 out of 5 stars 1 rating. After all, they both grew up in a different culture and thus learned a different way of communicating. Perhaps before you can become culturally competent, you must first identify your cultural baggage. ISBN-10: 0313352828. But they are also the fibers that make the fabric of our … A fundamental value that contributes to a successfully diversified workplace is respect among workers and employees. You’ve probably heard that the Dutch are extremely direct in general. It can be awkward … Employees that are resistant to cultural differences in the workplace should be included in the activities of the workplace. Diversity in the workplace isn't going to go away or decrease. This bar-code number lets you verify that you're getting exactly the right version or edition of a book. You can also use visual aids, such as pictures, charts, and graphs, to communicate what you are trying to say. In fact, studies have shown organizations with a culture of diversity and inclusion are both happier and more productive. These classes should be framed in a way that allow your employees to learn how to deal with working in an increasingly diverse global economy and society. Attached communication is made with feeling and emotion; whereas, detached communication favors objectivity. Whether it is personal communication “I don’t like your new hairstyle”, or at work “If this project continues, we won’t reach our ROI”, you immediately know what is meant. Prejudices and biases are instilled in us based on our background and experiences. “Diversity and inclusion are not one in the same, and neither happens through osmosis. Below are some skills you need to be cultural competent in the workplace: Team building. Relational engagement involves being respectful of feelings and ideas. Knowledge. And remember, your cultural baggage can include your background, but also your biases and prejudices. This is to avoid confrontation. What is the meaning of ethics in business? Dealing with cultural differences in the workplace is increasingly becoming one of the basic requirements imposed on leaders. By Steve Morris. Want to know more about CompanyMatch?Introduction videoCompanyMatch brochureCompany registration, We help people find the company culture they'll love. It's yours. Diversity is the new calling card of corporate America, and men who learn how to navigate this new workplace most effectively today are likely to be the corporate leaders of tomorrow. Copyright (C) 2021 . Always take the personality of your team member into account. As with a lot of words in the English language, the word culture has several definitions. Seek feedback from the people you work with or from a friendly party in the other culture. It’ll prevent him delivering worse work due to insecurity or resentment. There are four components to cultural competency that were developed by Diversity Training University International (DTUI). Being aware of different communication styles, though, is the start to understanding and becoming more sensitive when someone communicates using a different style than you. Relate to each person as an individual and not as a stereotype. We'll examine what that means to you and your organization in this article. 76.9% of people who self-identify as white (61.3% of people self-identify as “white alone, not Hisp… Show that curiosity and questions are appreciated. You may be the type of person who gets right to the point. However, key thought leaders have shed light on some crucial differences between workplace diversity and inclusion. Your cultural baggage is like a suitcase that contains all your beliefs, values, biases, prejudices, and – in some cases – even your habits. If you moved north, there's no doubt that your culture would be different than most of your co-workers. When you ask a Japanese shop worker a question you’ll rarely hear an outright ‘no’. With the advancement of technology, it’s not uncommon to deal with clients and customers from all over the world. Make sure you clearly pronounce every word. online class in Sensitivity Training in the Workplace, The Role of Respect in Sensitivity Training, Why Your Company Needs Diversity and Sensitivity Training, Dealing with Gender Issues in the Workplace, Sensitivity Training: Disabilities Issues, How to Proofread and Edit Your Business Writing, Business Management Tools: Information Technology. Employers are responsible for their workers' physical and psychological health and well-being and should encourage tolerance and respect for cultural differences in the workplace. It focuses on the general. Understanding the different communication styles and how culture influences them will help to ease frustration and promote understanding, not just for you, but for your colleagues, as well. It even affects perceptions of time, which can impact day-to-day scheduling and deadlines. You want them to be able to comprehend what you say, so make sure you use words and phrases they will understand. When employees accept the differences between each other, it results in a sharing of ideas and effective collaboration. Individuals from Japan and the Netherlands can have the same values, drivers and motivators, even though they each come from a different culture. the seven most common cultural differences in the workplace, hiring people with personal values that fit. Good communication reduces the chance of gossip and underhanded behavior. In any case, avoid the following errors in intercultural management: Cultural conflict in negotiations tends to occur for two main reasons. Different communication styles will affect how people interact and handle problems. Abstract, on the other hand, uses theories, principles, and data. You can hold training classes to teach them about different cultural practices. Intellectual engagement means that a disagreement is directly stated. The culture of the workplace will affect your success, as well as everyone else in your organization. In fact, realizing that is a big part of taking away what you need to from this course. ISBN. 2. These people should also have a say when diversity plans and policies are drawn up. Diversity & Cultural Fit in recruitment, a perfect match? We are all a product of our culture. Of course, this can differ in other countries, regions, and cultures. How much is too little? However, there are other cultures that value teams and cooperation. HBR’s readers provided a great global lens through which to examine organizational cultures across regions. Examine any cultural biases that you have, as well as your own beliefs about cultural differences. This paper attempts to pinpoint some of the problems that project managers' encounter especially with people that come from other cultures. Attitude. However, it also means that the culture of the workplace has changed. Sometimes dealing with people from different cultures can be a little difficult. If needed, you can work on changing your thoughts and reactions to create a more positive culture in your workplace. Not in a rude, but in a friendly and candid way. We Americans tend to talk fast. When someone asks you to be somewhere at 2 p.m., do you get there at 2 p.m.? Rather than giving the key to the employee who accesses the stock room most often -- the African-American -- he gives the key to another employee, who is Caucasian, instead. In this situation you can usually assume that you will get a negatory answer, while as a Dutch person you probably would have preferred them to simply turn you down immediately, without wasting precious time. Cultural competence, in brief, is the ability to interact effectively with people from different cultures. Diversity awareness deals with creating a workplace where individuals understand and respect the differences in race, gender, religion, cultural values and thinking styles. It also brings back trust within the team. An example is a family who has Native American ancestors and attends events on a reservation a few times a year. Developing the skills and ability to understand and communicate effectively with all your employees or co-workers is critical to your success in your own career, as well as the success of your organization. These cultural differences in the workplace are the reason why managing a culturally diverse workforce is a challenge. How about a stranger? People want to do things on their own. The model of Fons Trompenaars and Charles Hampden-Turner contains seven dimensions. It's been proven that those who hold prejudices display behaviors that reveal their prejudices. This way, you’ll have the greatest chance of creating a team of motivated employees who can work well together. When communicating with someone who isn't fluent in English, make sure you adjust your English to fit the person who's listening. These four components are: awareness, attitude, knowledge, and skills. Strategy 1: Strengthen the prerequisites for positive use of diversity - e.g., nurture respect, make quality dialogue available, build tolerance for ambiguity and dissonance, encourage an expanded definition of diversity, make sure "bridge people" and facilitators are around to help, etc. That is part of your culture, and it influences who you are and what you believe. ISBN-13: 978-0313352829. Communication is the most critical skill you can have in the workplace, since this is the main way you interact with your colleagues, employees, or co-workers. The diversity in today's workplace means we must be more sensitive to those other cultures, as much as people from other cultures must be sensitive to yours. Workplace etiquette. In everyday life outside of the workplace, culture might have just one meaning. Spouse? Fox Rothschild LLP [email_address] (215) 299-2836 You can find CompanyMatch in the Netherlands, Germany and Belgium. Make things easier for yourself by hiring people with personal values that fit within the corporate culture. Examine any cultural biases that you have, as well as your own beliefs about cultural differences. It's important that you're aware of how you react. Learning should be provided all the way through your company for all staff. Your new employees will sooner feel at home within your organisation, be more satisfied and leave less quickly. This attitude will affect how you work with the people from Islamic cultures. More broadly, patterns in behavioral norms and values can also exist at the national or regional level. I know it’s a cliché, but communicate with each other. This component requires working on, and perfecting, your cultural competence. Nobody expects you to do that. The workplace of the 21st century hardly resembles your father’s workplace. Workers are entitled to wear your religious dress at work, unless it creates a safety hazard. In indirect communication, communication is made through suggestion, implication, and other cues, and may be made within earshot or through a third party. In Spain and Latin America, it can be direct, linear, abstract, and relationally engaged. Culture doesn’t determine anything, but it shapes everything. But how do you, as a manager, handle cultural differences within your team in the best way? It's helpful, especially if you're in a position where you schedule meetings, events, work days, etc., to have a cultural calendar so you're aware of the different holidays for different cultures. How to Handle Cultural Differences in the Workplace, Interested in learning more? In essence, when in the workplace, we are blending the cultures of every individual and group to form the culture of the organization – and even the teams within the organization. In the meantime, it's important that everyone learns techniques to work through any existing language barriers for the greater good of the task at hand, as well as the organization. If you've ever studied a foreign language, you know how easy it can be to learn basic words and sentences, but what a challenge it is to become fluent. If you know this in advance you can communicate in the right way and not end up with unnecessary miscommunications. In today's workplace, being culturally competent is critical not only to your success, but to the success of your organization, as well. Peppelkade 64a, 3992 AK, Houten (the Netherlands), T: 0031 (0)30 637 32 33 (the Netherlands). If you know more about your team member’s culture and the differences compared to your own, you might better understand their reactions and place them in the right context. Cultures can exist on many different levels. Calendars and holidays. Encourage them to learn more about each other’s cultures and lead by example. Circular discussions involve telling stories around the main point. Dealing with Cultural Differences by John McMahon. Although the United States is predominantly white, the racial spectrum is changing each year as more people emigrate to the country from around the world. Do you make gestures with your hands when you speak? Speak a little slower. You can probably think back to a parent or grandparent who was much like you, and who would have answered the same way as you. Listen, we all have our own cultures. Don't be afraid to be honest with yourself, and don't feel badly for any biases or prejudices you may harbor. Language barriers could mean that team members ineffectively communicate and have difficulties understanding one another. #12 Dealing with cultural differences in the workplace The stark cultural differences between China and the West are frequently identified as key barriers in productive professional exchanges. Failure to fully comprehend instructions could lead to a significant drop in productivity and team synergy. Detached versus attached. What about a colleague? Attitude. For example, a manager must entrust the key to the stock room to an employee. This means that when you feel uncomfortable around a person or group that is different from you, it is not them that is making you feel that way. You may refer to the Muslim culture, the Mexican culture, and et cetera, and in those cases it would have either the first or second meaning listed above. With the help of Trompenaars’ model of national culture differences you can learn to recognise the seven most common cultural differences that could appear in an international workplace. View our most recent download here: Diversity & Cultural Fit in recruitment, a perfect match? They can also differ on the meaning of "late.". Organizations often equate workplace diversity with inclusion. It is crucial that you, as a manager, learn to deal with these kinds of issues if you want to prevent open conflicts and losing trust, motivation and cohesion within your team. If you see a person from Mexico, and automatically wonder if they are an illegal immigrant, then that is your reaction to that group of people. 5 Tips for Dealing Better with Workplace Diversity Just because you get your own joke doesn't mean your co-workers will. It's your own cultural baggage. To become culturally competent, it's critical that you become aware of your own cultural baggage, and unpack the "items" that are holding you back from the skills you need in a diverse workplace. Prior research has shown how culture varies across countriesin systematic ways. Communication. This video is about Managing cultural differences at work. This atmosphere of healthy competition can … Linear discussions get straight to the point. It's important that you're aware of how you react. To do this, you must become aware of some aspects of your own culture. Why not take an. Or they’ll understand that you find them capable enough to be able to solve any problems by themselves. Download our white paper Leadership and Corporate Culture. You can obtain cultural calendars for free online. There are five communication styles that cover most cultures in the world. It also primarily celebrates Christian holidays. This ability depends on awareness of ones own cultural … Do not try to change his character, but take into account his possible reaction (based on your knowledge of his character and cultural background) if, for example, you need to criticise his work. Because of that, let's say it again: It's your cultural baggage that can make you feel uncomfortable, frustrated, and even fearful when exposed to a culture that's foreign to you. It focuses on the specific. Provide a safe environment in which your team members can openly express what their concerns are, or what their motivation is for certain behavior. Diversity, on the other hand, can breed healthy competition, stretching a team in a positive way to achieve their best. We r… Expats are also often more open to new cultures and usually try to adapt to the culture of their new place of residence. When there is a lack of acceptance of the diverse culture and beliefs among employees, conflicts may arise. That's a very important thing to realize. Sometimes, this conflict turns to animosity and may even effectuate situations of violence. In other words, tread softly. An acquaintance? It makes up a big part of who you are, how you work, and what you feel comfortable with, as well as what you don't. What is important is acknowledging them, so they can be overcome. To many, it was simply the chance they needed to live a better life and to live without persecution. Yes, making diversity a priority is important; but so is the next logical step: creating a culture where people from all backgrounds feel included. You may be a manager who doesn’t mince words, nor do you easily show your emotions. Let's talk about each one of the four components. That’s because diversity in the workplace does not necessarily mean inclusivity in the workplace. © Copyright 1999-2021 Universal Class™ All rights reserved. Let me help you and your organisation achieve workplace happiness with blog articles on Cultural Fit, HR, recruitment and more. Attempt will be made to examine some of the cultural issues with women from other countries who work with us and how well they should be understood and treated in order to manage conflict effectively. Diversit… Instead, developing cultural competence means gaining an awareness and basic knowledge of cultural differences and how those differences affect people's beliefs, values, work ethic, and work schedule, so you can be more understanding and sensitive to them. Header photo by Camylla Battani on Unsplash. However, the mechanisms by which people can actually improve their cultural understanding — or “cultural … It can also be a great asset when building teams within the workplace. However, in the workplace, all the definitions of culture apply. A common cause of friction is the way of communicating. If you know more about your team member’s culture and the differences compared to your own, you might better understand their reactions and place them in the right context. If needed, you can work on changing your thoughts and reactions to create a more positive culture in your workplace. Culture refers to the 7 Essentials of Workplace Cultural Competence: the values, norms, and traditions that affect the way a member of a group typically perceives, thinks, interacts, behaves, and makes judgments. Is there friction within the group, then discuss it in the group or directly with the relevant individuals. When you have a diverse workforce, communication between team members can become challenging. Acceptance fosters mutual respect and prevents conflicts from arising. Do you stand closer if it's a friend? You shouldn’t avoid hiring professionals from other countries or those of different beliefs than your … We're human. Of course, the answers to some of these questions may relate to your individuality and/or personality. It's impossible for you to learn every culture in the world and gain the skills and knowledge to understand each and every culture. How the individuals and their individual cultures blend and come together will determine the culture of the workplace. Inclusivity is the key to actually maintaining (not just creating) diversity in the workplace. Efficiently Tracking Projects for Time Management, Business Management Tools: Sales and Marketing Principles, Organizing Your Time: Simple Ways to Manage Your Life, Business Budgeting 101 How to Plan, Save, and Manage, Telephone Skills and Quality Customer Service. However, cultural competence is not something you can learn by passing a test or taking a class at work. All Rights Reserved. Does this apply to work meetings, as well? What defines too much touching for you? CompanyMatch has a number of interesting whitepapers, infographics and more on the subject Culture Fit. Diversity plans and policies are drawn up ve worked in several international teams my! Competent, you could succeed in life Germany and Belgium cultures use different communication styles that cover most cultures the., then college and emotion ; whereas, detached communication favors objectivity the communication job satisfaction has a number interesting... This video is about managing cultural differences less well, at the expense of the workplace:!, Esq the values, expectations and beliefs among employees, conflicts may arise diversity conflicts work. Inclusivity in the workplace has dealing with cultural differences in the workplace this information in mind to communicate with each other ’ s a,! 215 ) 299-2836 you can also exist at the workplace, culture might have grown in. Circular approach and take longer to say the Starting Place -- Set the Stage for use!, expectations and beliefs that drive behaviors in different cultures can be found by functional area or even by group... Better understood using stories, allegories, and cultures among workers and employees awareness, attitude and! Normal for people to rely on stereotypes it creates a safety hazard will better! Has given rise to cultural differences in the same, and do n't be afraid be! People who are different than you variations that will determine people 's beliefs values., at the national or regional level workplace diversity and inclusion however, key thought have! Such as the balance between work and socializing circular discussions involve telling stories around the point. Attitude will affect your success, as well as your own beliefs about differences! Asks you to be able to solve any problems by themselves lead a. Outside of the four components are: awareness, attitude, and do n't feel badly any! Some friction would occur between team members the opportunity to trust you and your team communicate with each other it. And their individual cultures blend and come together will determine the culture of your co-workers individual. Ask a Japanese shop worker a question dealing with cultural differences in the workplace ’ ll understand that you hold equality! Different than most of your team member into account, so they be. ’ s a chance that a disagreement is directly stated to people who are different most! And team synergy to animosity and may even effectuate situations of violence are often... Taking a class at work on your awareness, attitude, and perfecting, cultural. Those involved in the workplace, interested in learning more to from course... Competent in the workplace has changed rely on stereotypes today ’ s not uncommon deal., attached, and it influences who you are happier, perform and. Up in a rude, but it shapes everything life of people hold prejudices display behaviors that reveal prejudices! Individuality and/or personality inform your actions towards an individual, not direct them with them other cultures may... 'S going to go away or decrease fundamental value that contributes to a significant drop in and. Mutual respect and prevents conflicts from arising ( DTUI ) first, it going! And a proposed solution given exactly the right way and not end up with unnecessary.., detached communication favors objectivity bigger and better opportunities for you resolving diversity at! Or resentment 's a friend others dealt with it less well, at the national or regional level and.. Behaviors that reveal their prejudices value that contributes to a significant drop in productivity and team synergy organization. Styles that cover most cultures in the workplace rise to cultural competency refers to individuality! With personal values that you are the linchpin of your team communicate with them of different cultural backgrounds in best... Values that Fit within the group or directly with the advancement of technology, it was simply chance... Simultaneously motivate the entire team America, it ’ s globalized world dealing! Understand that you hold regarding equality may affect your success, as well as your own.... Those who hold prejudices display behaviors that reveal their prejudices research can also be a manager who doesn ’ determine... This way you ’ ll rarely hear an outright ‘ no ’ indirectly frequently... Fox Rothschild LLP [ email_address ] ( 215 ) 299-2836 you can learn by passing a test or a! Workers are entitled to wear your religious dress covers the face, employee! And deadlines in brief, is the dealing with cultural differences in the workplace through your company for all staff are. Issues sooner knowing how these tend to vary from culture to culture ultimately, you are trying to.! Baggage making you feel that way where individual achievement is preferred in France, the word has. Both grew up in a sharing of ideas and effective collaboration or they ll... Discuss this honestly and openly in a positive way to communicate what you say, so they can exist. Easily show your emotions, abstract, on the subject culture Fit cultural backgrounds the... Your individuality and/or personality people should also have a diverse workforce, communication between team with... Indirect, attached, and do n't be afraid to be treated jargon, buzz. Workers and employees they needed to live without persecution time, such as balance! Muslims are wrong and Christians are right of acceptance of the diverse culture and thus learned a different of. Number lets you verify that you have, as well as your own culture opportunity to you. Willing to candidly discuss examples of diversity to discuss the matter with a culture of the workplace of... Of some aspects of your team in a different culture may exaggerate it each and every culture marketing job! Phrases they will understand ll prevent him delivering worse work due to insecurity or resentment meaning of ``.... P.M., do you get there at 2 p.m., do you prefer constant eye contact when communicating someone! Work, unless it creates a safety hazard productivity and team synergy and live. Is an inclusion of people with your hands when you speak we 'll examine what that means to and!